eBay and "Shipping Shenanigans"

Like most stamp collectors in the 21st century, I use eBay to buy and sell stamps on a pretty regular basis. In many ways, the online auction giant has been a great help to stamp collectors in the way it has enabled us to connect with each other and with stamps we want for our collections, from all over the world.

Whatever you might think about eBay (some people love it, some people hate it), one thing is certain: It's very important to pay attention to what you are doing. Never assume anything!

Just this morning, I was checking eBay to see if there was anything new and interesting from Denmark, one of my major collecting areas. Because I look for cancels, plate flaws and varieties, I am often in the market for "lots and accumulations."

Indeed, I did find a couple of duplicated collections that seemed quite interesting-- as well as quite reasonably priced. That is, until I checked the seller's shipping terms. $12.00 to ship about 50 stamps from the UK to the US? Huh?

Don't get me wrong, I'm not one of the "cheapskates" who try to nickel-and-dime sellers and leave negative feedback because they were charged 50 cents for a letter that cost 49 cents to send. I understand we all have expenses when we sell stamps... personally, I charge 75 cents when I sell on eBay, because it covers the cost of the stamp (49c) plus an envelope, a glassine and the possibility that I will have to pay for a "second rate" after I've put a cardboard stiffener in the envelope. I feel that's fair, and if anyone wants to "argue" with me about that, I'd prefer they just buy their stamps from someone else.

But that's a really long way from charging US $12.00 for a letter that might cost £1.50 to mail (or about $2.50). To me, that loosely falls under the broader heading of "shenanigans" and "deceptive practices." Of course, that's just my opinion-- some professional stamp dealers may disagree with me.

Of course we always have the option to "move on by" if we don't like someone's postage rates, and that's precisely what I did. And so... the point of this article is primarily to remind people to READ the so-called "fine print" before you click on the "bid" or "buy now" buttons... and be sure you understand what the "real" cost of that stamp is.

In general, I have found that "discussing rates" with people who charge uncommonly high shipping rates is a waste of time. Why? Well, because they are typically in the business of "selling cheap stamps and making their profit on shipping" and so they are really not interested in hearing what you-- as a collector-- have to say about it. Sad... but true.

Overall, though, I continue to recommend eBay as a place to buy stamps... because the positive experiences FAR outweigh the negative ones.

What's YOUR opinion? Do you think sellers often "overcharge" for sending stamps? Do you fee that it's "fair" if stamp sellers cover their basic expenses to send stamps-- like envelopes, glassines and so forth? Do you ever try to "argue" with people who are charging high shipping fees, because you really WANT a stamp they have for sale? If you feel this topic merits discussion, please consider sharing to your Facebook page or favorite stamp forum!

At auction: Classic Sweden and Town Cancels (Ortstämplar)

Many years ago, I developed an interest in classic stamps from Sweden. I was particularly attracted by the neat looking cancels that seemed to fit so perfectly on the stamp.

What follows is a bit of a "back story" about the stamps I have for auction on eBay this week. If you want to skip the story and just look at the stamps, follow this link to my auctions. The stamps shown on this page are actual items up for auction this week, bidding open till Sunday, September 8th.

I actually developed this interest in my 20's, more or less by "accident." I had reached a point in my collecting "career" where my student budget no longer was enough to acquire the stamp for the "next empty space" in my album ($20.00 for one stamp was a lot, for me, at that time), so I was gradually learning to specialize... which allowed me to collect "different" examples of the same-- but less expensive-- stamps.

A nice cancel from FLODAFORS. Somewhat scarce, this is no
longer an independent postal place.

I used to go back to Denmark (as a student in the US) during the summers to work... and one day during my "off" time, I found myself wandering the streets of a part of Copenhagen that-- back then-- had quite a few brick-and-mortar stamp stores still open.

I found myself in one (quite short-lived) shop where the owner took in people's collections and "box lots" on consignment. It was a tremendous mess of stacks of albums and moving boxes and index card boxes and more. A veritable treasure trove, for a stamp collector!

In the course of checking all these boxes and albums, I came across a shoe box filled with ancient yellowing glassines filled with old-to-classic Swedish stamps. Clearly, someone had started an accumulation with the intent of "doing something" with the stamps, at some point... which evidently never arrived, since the box was now for sale. Most of the glassines were filled heavily duplicated "common" stamps from the "ringtyp" era forward to the 1940's. What I also noticed was that there were a number of glassines noted "bedre stempler" (Danish for "better cancels") and that piqued my interest-- I'd already started collecting Danish numeral cancels and "star" cancels, as a specialty.

Cancels just seemed interesting to me, perhaps because of the way they "told a story" about a stamp-- when and where someone used it to mail something. And I liked the idea that the stamp had been used to serve it's "natural purpose."

The box of old Swedish stamps was really more money than I could afford at the time, but I decided to go ahead and buy it, anyway.

A top quality cancel from BÖDA, no more than a tiny village on
the island of Öland. Quite scarce.

I spent many enjoyable evenings going through the thousands of stamps in that shoebox, picking out the particular "choice" examples with beautiful cancels. Although there were no great rarities in there, approximately the first 300 stamps in my "town cancels on classic Sweden" collection came from this box, and have formed the foundation for a collection I have been adding to for almost 30 years.

As the years have passed, I have narrowed my scope a little bit. In its original incarnation, my Swedish cancel collection included all issues up to the UPU sets of 1924. About 15 years ago, I cut that back to just the Arms ("Vapentyp") and Circle ("Ringtyp") type stamps. As of this writing, I have over 4000 stamps in the collection, sometimes with multiple examples from the same town, where different canceling devices may have been used, at different times.

"Hembygdsfilateli," Swedish-- literally-- for "home town (or area/region) philately," is a popular collecting area in Sweden. For many, it's considered "postal history" as much as "stamp" collecting. Although I do have a number of covers in my collection, I am primarily interested in loose stamps.

There are different ways to collect Swedish town cancels, but it's important to remember that there really isn't a "right" or "wrong" way. Some collectors are happy as long as the town name can be "clearly made out" while others will only collect stamps with "perfect" strikes.

Those stamps with perfect ("lyx") and near-perfect ("prakt") quality cancels often command huge premiums at auction, and from dealers who specialize in cancels.

A sampling of the actual stamps for auction this week.
Click this image to see a larger version.

The stamps in this week's eBay auctions represent some duplicates I have accumulated over the past few years... usually as a result of finding "a better example" of a particular cancel. Some-- from the "Oscar" period-- are also outside my collecting area.

All the stamps pictured in this entry are up for bids.

This week's auctions include a total of 135 lots. These are a nice mixture of many fine town cancels, and well as a few classic Swedish stamps with plate flaws and varieties, as well a a few chosen simply because they are in really nice condition.

All stamps have an opening bid of just US $0.99, and there are never any hidden reserves... and since there are some pretty valuable stamps included, the opportunity to find a few bargains definitely exists.

Bidding is open until Sunday, September 8th, till about 1:00pm US Pacific Time/4:00pm US Eastern Time or 22:00 Central European Time. I hope you'll find something of interest to add to your collection!

Click here to see the current auctions with Swedish stamps.

Thank you for your interest!

At Auction: Cancels and Varieties from Denmark

I expect it happens to most "general" stamp collectors after a while, that they start to experience what I have come to think of as "creeping elegance."

What follows is a bit of a "back story" about the stamps I have for auction on eBay this week. If you want to skip the story and just look at the stamps, follow this link to my auctions.

What do I mean by "creeping elegance?"

Denmark 15/24 øre Provisional from 1904

 For me, it meant starting to add 2nd and 3rd copies of stamps in the margins of my album pages. Maybe there was a beautiful or unique cancel. Maybe I discovered that I had a major variety or plate flaw among my duplicates. Maybe it turned out that a particular stamp was printed in a number of different shades.

I believe this is how specialized collections get started.

After a while, I noticed that my pages were getting increasingly "messy" looking, and I was starting to mount stamps on the backs of pages as well. Not the greatest of ideas, even if the stamps are protected by stamp mounts... the stamps start rubbing against each other, and falling out when you move the pages in the album.

I suppose I have just never been "one of those people" to just collect "one of each," and then feel like I am done. In fact, this can be said about some of my other collections, as well... collections not at all related to stamps. The basic "rule" I follow goes something like "If I think it's interesting or pretty, it goes in my collection."

The stamp from above-- plate flaw "chop in top frame."

Even if I already have 42 others.

My Denmark collection remained fairly "general" for a number of years, until my limited budget was no longer able to support my adding new stamps. In other words, "the next blank space" was a little out of my price range.

But since I'd already built a large hoard of duplicates, I followed my older cousin's suggestion of starting to collect plate flaws and varieties. After all, finding varieties among stamps I already owned was basically a free way to add to my collection.

Cousin Ib even gave me my first copy of the Danish "AFA Specialkatalog" which opened up a whole new world for me... hundreds of listed varieties! And the treasure hunt was made even more interesting by the fact that some of these stamps were quite valuable.

Of course, varieties don't really fit in a standard album, so I gradually ended up migrating my Denmark collection to my own blank pages. That worked for a number of years... but then I decided it might be easier to use high quality stock books, because the stamps would be easier to move around. The project of moving my specialized collection-- with varieties, printings, plate flaws and cancels-- from albums to stack books is an ongoing project around here... that will probably take several more years to complete.

LUX quality cancel from the village of TAPS

As I mentioned at the beginning, "somewhere in there" I'd also saved some stamps with attractive and/or interesting cancels.

Cancel collecting is "A Really Big Deal" among collectors in neighboring Sweden, but it never struck me that Denmark collectors were all that interested. Sure, some people collected numeral cancels, some collected the "star" and "udslebne" cancels, while yet another group collected Danish stamps postmarked on the Faroe Islands. But it was still a highly specialized affair.

However, I liked the way really nice cancels looked on stamps... and I had never been particularly interested in mint stamps... so I decided (early on) to keep the nicest cancels I would find as part of my specialized collection.

Of course the nice thing about a cancel collection is that you can add almost endless variety to your collection without "breaking the bank." At least most of the time. Almost perfectly centered cancels like the one from TAPS (a tiny village in southern Jylland) pictured here often command rather "stout" prices.

I suppose people approach stamp collecting from different perspectives. My collections-- and my personal enjoyment as a stamp collector-- revolves around "building the collection." The idea of having something one could call "a complete collection" doesn't really enter into my thoughts. "Completion" is not a very interesting concept for me, "building" is.

Combining BOTH: A plate flaw ("pointed eyebrow") and a
really nice cancel on the same stamp!

On more than one occasion I have been asked "But how will you know when you're DONE?"

My answer to that is that I don't really plan to BE "done." This baffles some collectors... while others nod knowingly. Which just goes to show you that there is no "right" or "wrong" way to collect stamps.

As a variety and cancel collector, I am not particular about how I add to my collection. I have never really been attached to the idea that I have to "wait" till the exact stamps I need shows up for sale, before adding it to my collection.

In fact, my favorite way to go is to buy large box lots and duplicate stocks and slowly sift through them, looking for "treasure." Often there are some really good "finds" to be made, especially with lots from here in the USA, where the stamps have generally not seen the eyes of a Danish specialist for decades... if ever. At the end of the sorting process, I sell off the material I decided not to keep... and sometimes that means I have bought thousands of stamps just to add a few dozen to my collection.

This week, I am auctioning off some of my older Danish duplicate stamps, with a focus on plate flaws and really nice cancels, including the items pictured here All in all, there are 40 lots of both individual stamps as well as a few sets... with values running to about US $100.00. As always, all items have an opening bid of ONE CENT and there are no reserves-- so the possibility of picking up a few bargains definitely exists.

Bidding is open until Sunday, August 11th, till about 2:00pm US Pacific Time/5:00pm US Eastern Time or 23:00 Central European Time. I hope you'll find something of interest to add to your collection!

Click here to see the current auctions with Danish stamps.

Selling on eBay: Some People Just Make Life Difficult!

Earlier this year, I had my 15th anniversary of being a member of eBay-- mostly buying and selling stamps.

Although the "greater Internet" reports their experiences with eBay to be very much a "mixed bag," I have to confess that at least 98% of my interactions on that site have been positive. I have added many great stamps to my collections I would never have had access to, were it not for eBay... and I have been able to sell off excess duplicates with ease and speed that's just not possible through other venues.

This morning I was clearing out some old image files on my computer... and came across a folder documenting one of the more bizarre (and not so good) experiences I had on eBay, as a seller.

I remember I was selling some Norwegian duplicate stamps from a collection I had bought. There was basically nothing "special" there, but quite a few stamps I expected would fetch about US $2-15 if listed for auction-- better than nothing, and I'd always rather free up the money to buy new stuff than have it sit on my shelf.

So I listed these 40-odd stamps from Norway, including a fairly unspectacular copy of the 2sk blue "Posthorn" from 1872. I was fairly pleased with it, however, because it had a "genuine" postmark, making its catalogue value in Facit 600:- Swedish Kr. or about US $90.00. The vast majority of these were canceled "late," after Norway switched from "skilling" to "kroner & øre," and the stamps canceled like that are worth far less.

Anyway, within a few days of listing, bidding on the stamp started "taking off."

Now, I write very clear descriptions on eBay, and always identify and cross reference my listings with the Scandinavian catalogue numbers (in this case, both Facit and NK), as well as the Scott number.

By the time the auction ended, the bidding had reached more than US $400.00-- a completely absurd price for such a stamp. Of course, it takes TWO people to create a high price on eBay... and I just figured there were a couple of specialists duking it out over some important plate flaw I know nothing about.

So I send the stamp to its new owner and presume all is well.

Ten days later, I suddenly notice I've gotten a negative feedback calling me a "fraud" and a "cheater" and he's going to get me "thrown off eBay" for misrepresenting material and "lying" in my descriptions. As it turns out, this person was VERY ANGRY because the stamp had turned out not to be the extremely rare "Prussian Blue" shade, worth 40,000:- Swedish Kr (over US $6,000).

OK, let's back up here. There was NO mention of this ever being a "rare variety." Not even a hint. Not even the vaguest suggestion of the possibility. And now this person takes it upon himself to blame ME for the stamp not being what he wanted it to be, rather than what I said it was... and wants to get my eBay account terminated for his error?

The thing that was baffling to me, of course, was that there had to be two bidders to get the price so high. Both of them had to "see" something to get the competition to heat up. It seemed the most likely explanation was that one collector "saw" a rare variety, and the other was a "copy cat" who didn't really know but figured the other bidder "knew something" and decided to blindly follow.

Stranger still, aside from the angry email and the negative feedback left, there was no further communication. I offered a return for a refund, but I never heard back.

Certainly one of the "stranger" eBay experiences I have had.

Re-thinking eBay-- version 23.71a

It seems the never-ending gyrations of eBay and their policies for sellers take a new twist every month.

In a post back in February, I was lamenting my ongoing woes in dealing with the giant online auction site-- and alluded to pretty much "putting eBay on hold" till certain things sorted themselves out (see "The Ups and Downs of Dealing with eBay" for more). In the subsequent three months, more new developments.

Whether this is the result of a mass exodus of sellers or someone actually listening to the complaints received, it seems that eBay has now changed their tune... at least somewhat. Not too long ago, I received an announcement that-- as an eBay "Store" holder-- a number of my listings every month would now be free. Well, free to list... I'd still have to pay the back end final value fee.

It was slightly odd to receive this announcement, given the fact that most stamp sellers are always complaining about the fees on eBay.

Now that my previous hassles with "selling limits" have also been resolved (an old "black mark" basically expired), it seems that I can go back to listing my duplicates and get up to 500 free listings a month, with my store subscription. And no matter how I do the math, it really does come out to cost less (in fees) than I used to pay.

Now, I can't editorialize on whether the folks in eBay management suddenly woke up one morning and "saw the light," or this is just some ploy to "retain customers" ahead of yet another rules change designed to "milk it for all it's worth." Seems like predicting where eBay is going next is a bit like trying to predict the weather.

Meanwhile-- in only somewhat related news-- I am in the middle of re-scanning a bunch of my stamps. As part of recent policy changes, all images uploaded to eBay must be at least 500 pixels on the longest side. Seems like this is a requirement that will catch a lot of stamp sellers-- 500px is pretty large, for an item as small as a stamp. It's actually a bit of a "sneaky" change, because an original announcement about image formats-- from about a year ago-- required 400px images... with which I was in compliance. Either way, if you want to list on eBay, your photos have to be big enough.

Feels like a bunch of "busy work," but what can you do?

The Ups and Downs of Dealing with eBay

I have "been away" from stamp collecting for a few weeks. A few months, actually. Life-- as John Lennon once said-- is "what happens when you're busy making other plans."

Truth be known, my wife and I have several business ventures that have been demanding a lot of our attention since the new year-- and since I am not retired, my philatelic endeavors have been pushed into the background as "less important."

That hasn't actually been so hard to do, as I am a little disgruntled with eBay, these days. I suppose "being disgruntled with eBay" isn't new to many stamp collectors who deal with the online auction giant on a regular basis... although most of the complaints I see seem related to "high fees." Mine are not.

So, I'll share a "story" and see what you think... please DO leave a comment, when you're finished reading!

I have been a regular stamp seller on eBay since 1998. I'm not really a "pro" or a "dealer;" more like a "busy hobbyist." Over the years, I've watched the site morph from something akin to a giant online garage sale and collectors' mart to something more like a giant e-commerce platform for large companies and professional full-time sellers. UNlike many, I have no particular issue with eBay's focus on being a GIANT marketplace... it's a publicly traded corporation; they are "in it" to make money, not to make stamp traders happy.

However, I discovered this year the extent to which some of their policies simply don't make sense. I don't mean that as an expression of "my opinion," I mean that as "does not LOGICALLY make sense."

Back in the middle of 2012, I got an "alert" from eBay to let me know that my account performance as a seller was now "Below Standard," with the further message that I needed to "improve my performance" to bring said standards up to required levels.

I found this a little puzzling given that I have 100% positive feedback, going back several years. Once I got past the initial surprise, I decided I needed to understand this better... I called eBay and asked for them to explain exactly what was going on. I eventually spoke to "Steve" in Mumbai (sidebar note: I have NO issue whatsoever with talking to tech support in India. I DO have an issue with someone obviously named Ranjit or Arjay pretending his name is "Steve"... how stupid do they think I am???) who explained it a little better, but was otherwise deaf to my appeals that this didn't "make sense" given my 100% positive feedback and 15-year clear selling record.

So I did a little poking around in my account, checking my feedback, looking at old performance records to show me how I could suddenly have TEN "low ratings" against me but no negative feedback. As it turned out-- after a little detective work and process of elimination-- the ten "strikes against me" were low grades for "shipping cost." So I suddenly had about 5% "low scores" in ONE category... beyond the 2% permitted by eBay guidelines.

This is where it starts getting a little weird.

The "10 strikes" were all from ONE buyer who bought 10 items and left me 10 positive feedbacks for his purchases. His comments were even positive: "Nice stamp, promptly shipped, BETTER than described-- recommended seller." But yet... 10 low ratings for shipping costs.

Now, as anyone using eBay knows, when you make a multiple-item purchase or sale, and leave feedback for 10 items from the same seller at once, it only "counts" as ONE feedback point. Yet-- evidently-- if someone leaves you 10 low "detailed seller ratings" as part of the process, they all count against you. Basically... PLUS ONE point for doing things right, MINUS TEN points against for my shipping costs.

This gave me some serious pause for thought.

I'll add here-- just for the record-- that my eBay stamp shipping charges are 75 cents for the first stamp and 10 cents for each additional stamp in the same transaction. The buyer had paid $1.65 in postage on an envelope that cost me (at the time) $0.85 to mail-- and was evidently very angry about this-- even though my shipping charges were clearly spelled out, both within the listing AND in the "shipping information" area. The overall transaction was over $120.00, so this was not a person trying to "nickel and dime" me on cheap material. And, he left me positive feedback!

I called eBay customer service to ask if it could really be "right" that positive feedback counts only "per transaction" but negative detailed seller ratings count "per item." I spoke to someone who took lots of notes and did lots of typing (I could hear the keyboard) and then was put on hold-- then transferred to someone else, who took lots of notes and did lots of typing and put me on hold for five minutes-- then transferred me to a different department... where someone took the entire story once again, typed extensively (there must be a small BOOK about my call in their phone system!), commiserated, put me on hold, came back on, told me he'd forward me to a manager who "would be able to help me"... and then the call was dropped after eight more minutes on hold.

At this point I had been on the phone for 83 minutes and needed to go to an appointment, so I didn't call back, that day.

A couple of days later I had more or less resigned myself to the fact that I would have to spend the next couple of months listing a TON of stamps so I could get the several hundred positive "detailed seller ratings" needed to go from -4.5% to -2%. It may not look like much... but not all buyers click the stars when they leave feedback, so you actually have to have more transactions than the straight math suggests. I figured I needed about 400 positive transactions, just to be safe-- a lot of work, but NOT impossible. I'm just a hobbyist so it would be a fairly stout workload while also minding my day job.

But wait! Not so fast!

As I was about to embark on my marathon listing endeavor, I discovered something else. In the meantime, eBay had taken it upon itself to impose "selling limits" on my account. Suddenly... I could only list or sell "200 items per month." On top of that, I had already received a notice from PayPal that my account had been tagged as "high risk" due to my low seller rating, and that all incoming payments would be held for three weeks before being available to me, until further notice. Given that I already had more than half of the 200 item limit used up by existing listings, my hands were suddenly pretty tied...

I thought about this, for a bit-- feeling not so much angry as simply baffled by the way it made no sense. I was also grateful that I wasn't dependent on selling stamps for a living!

Part one, eBay wants me to improve my seller rating. Fine, I accept that.

Part two, HOW do I do that? By selling lots of stuff to HAPPY customers, so my average score improves.

Part three, now my account is "LIMITED," so I CAN'T actually DO what you want me to do???

Huh?

And all this because ONE person got to give me TEN "bad marks" for ONE transaction.

The breakdown in logic that lies at the heart of this situation is not even about ME. I could deal with that. eBay says "YOU are a bad seller, so we punish YOU." But that's not effectively what's happening.

I see eBay-- as a publicly traded corporation with shareholders to keep happy, through PROFITS-- now having policies in place that means they are actually agreeing to reduce their revenues? Think about it-- if I am "encouraged" to list a ton of stamps in order to improve my performance, it means they will make a bunch more money from seller fees. Instead... they have policies that dictate that I can't actually DO what they "need" me to do, to comply with that policy!

Once more, I called eBay-- primarily to see if I could find some person, somewhere, who could actually see and comprehend the faulty logic in the policy. I went through another cycle of "explain-hold-transfer" to three different people... and wouldn't you know it? My call was somehow "dropped" during the 4th transfer/hold segment.

HOW do I remember all this, all these months later, you might be wondering? Well, I used to work in the IT industry-- and before that worked customer service at a retail store-- so I got quite used to documenting (with computer screen shots, even) customer and tech support phone calls down to the N'th degree, getting everyone's name, rank, serial number, department, time, extension number and what have you. I have a pretty much EXACT record of what's in eBay's phone recording and monitoring system. I don't DO "hearsay" and "he said/she said" unless I feel capable of potentially backing it up with hard documentation in a court of law.

But I'm digressing.

A couple more months passed. I worked within my selling limits as best I could, trying to improve my ratings-- which really made very little difference.

Then I got another "alert" from eBay, this time to let me know that my eBay Store Subscription would be canceled unless I brought my monthly sales levels up to the required levels to maintain the subscription. But WAIT! My account has selling limits, making that an impossibility. Bye-bye store...

A cynical part of me briefly considered the possibility that this was the way eBay was planning to make up for the lost revenue because I could no longer list and sell freely... instead of discounted store listings, I would now have to pay the full "rack rate" for everything listed.

The other thing that seemed illogical about the whole thing was the email from eBay stating that sellers with lower sales ratings would have their listings reduced in "rank" in searches. So basically... in a single paragraph:

You want me to improve my performance (fair enough!) which I can ONLY do through listing and selling MORE items, which you will NOT allow me to do, AND the lower volume of items I CAN list you plan to bury in search results somewhere in western Wyoming where nobody will find them... BUT it is "really important" that I improve my selling performance, because otherwise you will take away my store, which is my MEANS to do what you are asking me to do.

Did I miss any nuances, there?

Am I the only one for whom-- from a totally objective perspective-- this just doesn't MAKE SENSE... from a financial-- let alone ethical-- standpoint?

Needless to say, I have just not felt very "inspired" to deal with eBay on ANY level, including using it to buy new stamps for my collections. And certainly not to list anything new... seem the best strategy right now is just to let the "bad marks" quietly expire... they drop off my "counting score" once they are 12 months old, and then resume trading when that occurs. eBay has been one of those places I've relied on to find interesting collections to "cherry pick" for varieties... and then sell what I don't need. It'll be a while before I can do that, again...

If you've actually read through this entire saga and have arrived here, I'd love to hear your perspective on this. I'm really not in the business of "eBay bashing" (as many are), but I AM curious about this, and about whether it seems like I'm reacting unreasonably. So please leave a comment!

Is eBay Making Itself Obsolete for Stamp Sellers?

Yesterday, I got a notice from eBay, explaining that my "seller performance" wasn't up to snuff. As as result-- I learned-- a number of restrictions had been placed on my selling account. As a point of reference, I am a 14-year "veteran" of eBay, and have a 100% positive feedback rating.

Now, it's no secret that eBay often is the source of controversy among hobbyists (like me) and stamp dealers who sell stamps on the mega-auction site. In the course of the last 10-odd years, eBay has developed from a rather interesting "online collectibles mart and garage sale" to something akin to yet another colorless "Online Mega-mall."

That's just personal opinion, of course.

In spite of complaints and occasional collective whining, many stamp sellers have stuck it out with eBay, even though the fees are somewhat high and there are lots of "rules" that frequently make it difficult for stamp sellers to operate. But they still stick to it. I would count myself among those. Why? Because eBay works!

Here's the thing, you can go to an "eBay alt" site and pay "no fees" and end up selling three items a month (if you're lucky!) or you can sell on eBay and pay 30% overhead to sell 100 items a month. Simple math: You made $30 on the "alt" site but PAID NO FEES!!! (to be said with a combination of smugness and pride) or you made $700 on eBay paying $300 worth of fees... to me, that's a no-brainer. Being "offended by fees" is-- in essence-- just another variation of "cutting off your nose to spite your face."

Again, that's just personal opinion, albeit backed up with experience.

My background is in business management (among other things) and ecommerce. If you run any semblance of "a business," you go where you can make the money. And making money isn't about having things "FOR sale," it's about actually "SELLING" them. A lot of the people in what I dub the "No Fees Club" take a rather myopic view of selling expenses, somehow turning the avoidance of them into the single most important aspect of "success." Then they tend to point fingers at those who say "But I'm not actually SELLING anything!" (on some eBay alternative site) and actually blame the lack of sales on them for not lowering their prices since they are "not paying fees."

Ultimately, "lowering prices" is the single weakest marketing and business development strategy in the world. Let's face it-- if you lower your prices by 30% because you are no longer paying 30% overhead... but you only make 1/3 as many sales... you end up allowing yourself to be far WORSE off than you we're before. Get real!

But getting back to eBay's most recent changes, there's now a certain element of doom on the horizon, when it comes to being a stamp seller. And it's not that eBay is on some kind of vendetta against stamp sellers, it's just that we who trade stamps happen to have a product that doesn't fit eBay's new "general" policy.

This stamp can be purchased for $6.00 in my eBay shop.
75c shipping is fair, but would you pay an extra $3.00 to get it?

Here's how things have typically worked out for me, in my prior dealings on eBay: When I sell a random $8.00 stamp, it goes into a first class envelope and I have historically charged US $0.75 for shipping to buyers in the US, $1.95 to buyers elsewhere. That covers the cost of a 2-ounce (up to 60g) letter and supplies-- an envelope, a cardboard insert to protect the stamp(s), a glassine for each stamp. I'm not here to make money on shipping.

Problem number 1: In order to comply with eBay's new guidelines to be a "top rated seller," I must upload "tracking information" within 24 hours of shipment. Here's the problem: you can't have tracking information on a normal letter. In order to get that additional service, the package (containing my $8.00 stamp) would have to be shipped as a "first class parcel." So now the cost to mail is $1.95 for postage + $0.85 for trackable delivery, for a total of $2.80. What's more, I can no longer use a plain envelope to mail (cost $0.02), I have to use either a "photo mailer" or a padded envelope (cost $0.25 each, even in bulk). So... my effective cost to mail a stamp would go from slightly under $0.75 to $3.05, in order to follow the new guidelines.

Problem number 2: Stamp collectors... collect stamps. It would be possible for me to make shipping less expensive by using an online shipping service, through which the USPS offers reduced priced shipping and free (or very low cost) tracking. However, that would mean using a pre-printed and encoded paper label as postage, rather than stamps. Pretty boring, for a stamp collector-- especially given how many buyers write to me (with their payment) to say "please use current commemorative stamps on your mailing." Thus following the one avenue to savings would potentially hurt my reputation, as a seller.

Problem number 3: Even IF I were to follow eBay's guidelines to obtain "top rated seller status," I would promptly lose it. Why? Let's face it, stamp collectors are pretty "thrifty" folks. And in the "detailed seller ratings" on eBay, there's one "grade" you give sellers for "reasonable shipping costs?" If I am charging $3.05 to send an $8.00 stamp it would not be long before I'd get sufficient "low seller ratings" (because $3.05 IS expensive, to ship one stamp) to no longer be in line with "top seller" requirements... and then I'd be right back to square one.

Problem number 4: This one is particularly important! When you are not a "top rated seller," there are limitations placed on your seller account (as I just discovered), as to how many items you can list, how much you can sell (dollar wise) and how long it takes for funds from PayPal to be "released" to you. Ironically-- the delay of payment is actually being caused by the lack of tracking information-- the very requirement that's causing the "failure," in the first place. In other words, if I decide-- and even if my (and other stamps sellers') buyers agree-- that being a top rated seller is "not important" to me, I am also agreeing to the following "penalties" or "sanctions," if you will: (a) I no longer qualify for a 20% discount on my selling fees, (b) I will only be permitted to offer a fairly low number of stamps for sale, per month, (c) in case I thought to by-pass "b" by offering high value stamps, I am only permitted a limited dollar volume per month and (d) because my seller performance doesn't meet eBay's standards, I will no longer have immediate access to PayPal payments made to me. Now IF I were uploading aforementioned "tracking information" that delay would be only a few days... but since I am a stamp seller, and we've agreed that tracking information doesn't really "work" in this field, the PayPal delay will be three weeks!

I've been selling on eBay for a LONG time... and my buyers seem to
be fairly happy with the way I treat them.

I'll state, once more, that I have no individual beef with eBay, as a marketplace. But I do feel saddened by the fact that the "product" offered by stamp sellers is-- for lack of a better term-- "incompatible" with selling on the "new" eBay. As a long-time eBay fan with a good reputation as as seller, I feel like I am coming up against a "no-win" situation.

There are plenty of rumors in the stamp trade that eBay is "out to get us," prompting the question: "Is eBay trying to 'get rid of' stamp sellers?" Doubtful. Sound like "conspiracy theory" thinking, to me. As of this morning, there were approximately 2.37 MILLION listings across eBay's various stamps categories. If you're a publicly traded corporation who has to keep shareholders happy, would you be likely to "dump" one of the largest categories on the site? Probably not. It's more likely an issue of eBay management simply not understanding that not all products are sold the same way... and the people in the boardroom being so far removed from the "street level operations" that they don't see any logistical issues with a "one size fits all (sellers)" approach.

The challenge-- and problem-- facing stamp sellers is that there really is no "viable alternative" to eBay, if this somewhat hostile selling environment persists. Sure, dozens of people will read that last sentence and insist that they "do well" on any number of other sites. However, a closer examination of all these alternatives (simply done by looking at the percentage of "closed" listings that ended with a sale, and the number of listings "with bids" as a percentage of total listings) will reveal that "eBay alts" are LUCKY to have a sell-through rate between 5% at the top end (Delcampe and Stamps2Go) and down to less than 1% for most... compared to eBay's 30-40% sell-through rate. From a personal perspective, when I run stamp auctions on eBay, my sell-through rate has been in the range of 90-95%. Meanwhile my "alt site" efforts have mainly resulted in private messages asking things like "Will you take $2 for that stamp you've listed for $8?"

I don't expect eBay to suddenly "see the light" and institute lower fees for the benefit of stamp sellers, and that's not my point, in writing this article. It's not the fees I have a beef, it's the limitations placed on sellers. What I would hope for-- against the flow, no doubt-- is a chance to be able to conduct my business in peace, the way business in my "industry" normally is conducted. I accept that I may not be able to be a "top rated" seller, but I'd like the opportunity to not have "the system" automatically relegate me to "below standard," with the attendant limitations on my selling activities.

Bottom line: Individual sellers are NOT "Wal-Mart." Individual sellers are what add interest and uniqueness to a marketplace. And, ironically enough, eBay was BUILT on individual sellers... there would be no eBay, were it not for the thousands of individual sellers who sold their "stuff" and collectibles, back in the 1990's.

So is there a "win/win" solution in all this?

Perhaps. One option might be to force ALL eBay sellers to include a "weight" entry with all their listings. For stamps, sports cards and the like, that would be a fraction of an ounce. Subsequently, any parcels below a certain weight-- say 4 ounces-- could be made exempt from the tracking requirement, thus taking most stamp sellers "out of the loop" while still leaving the tracking requirement intact where it is "relevant," namely for larger packages. The beauty of this approach is that it doesn't try to "play favorites" with stamp sellers, it addresses a broader issue that items shipped in an ordinary first-class letter can't purchase tracking.

Another and perhaps more feasible solution-- given the existing eBay interface and the way pages are coded and linked to both PayPal and shipping services (UPS/USPS/FedEx, etc) is to simply add "First Class LETTER" as a shipping method, when items are listed. If you (as a seller) choose that as "how this item will ship" it will automatically "filter through the system" from the USPS site that the shipment in this particular sale can't be tracked... and if something was shipped "first class letter" there will be no place to enter "tracking information." Subsequently (to the benefit of sellers who sell "mixed goods") only "trackable" transactions would count towards a given seller's "top rated seller" status. So... if I sell 500 stamps and 50 stockbooks... I would still have to upload tracking info for the 50 stockbooks... but I wouldn't be penalized for NOT doing so, with the 500 stamps. The 500 stamps would be "non-counting transactions."

Another alternative would be to have "business" and "individual" class sellers on eBay, where an "individual" is subject to less stringent rules than a "business." They could be delineated by a number of transactions or dollar volume per year. That method would be somewhat harder to implement, however, and would make less "sense" in terms of WHY we use tracking information for packages.

Of course, that's not an easy "sell," as eBay has made itself a major stakeholder in the shipping business, by charging final value fees on shipping. But sometimes you have to look beyond the immediately obvious and consider the longer term benefits.

I hope you have learned something from reading this commentary, or-- at least-- it made you pause and think. If you are a stamp (or other) seller on eBay and you can see the inherent in eBay's new guidelines, please take a moment to tweet this article, or post it to your Facebook page, or google+ it, or post to your newsgroup, or stamp collecting forums. As you probably know, NOTHING happens unless there's awareness. And there can be no awareness, unless people spread the word. And remember, this also affects you if you're only a BUYER of stamps on eBay-- if the dealers leave, so do the stamps!


So spread the word!

Classic Denmark and Swedish Cancels on eBay

With fall around the corner, and the weather outside not as friendly as it has been, I have been working more on organizing stamps and sorting through old lots.

As a result, I have been adding new items to my eBay stamp store. As always, I focus on listing good quality and desirable material. It continues to sadden me how many stamp sellers use eBay to "dump their junk." I definitely do not choose to be part of that philosophy... and to the degree I sell "junk" stamps, I usually lump them into one large "floor sweepings" lot, clearly marked as "stamps with problems."

So, what's new?

Denmark 4RBS Chestnut Brown

Right now, I am in the process of adding Danish stamps, most of them pre-1930. There are quite a few from the "Bicoloured" issue, although I have not spent time plating most of these... however, the scans are large and clear enough that collectors should easily be able to determine printings and positions from the scans. I have also been listing a number of better varieties and plate flaws... although I am not going to get into specifics about these, as it seems like they sell almost immediately.

Among the better items going up for auction later today (start Sunday, October 9th, end Sunday, October 16th) is a very presentable copy of Denmark's 4RBS brown (Scott #2b/AFA no. 1IIIe) in the rare chestnut brown shade. Although not listed in US catalogues, this shade is valued at US$300.00+ by European catalogues. As with all my auctions, I start bidding at 99 cents, and no reserve.

Meanwhile, I have been sorting and cataloguing a large lot of Sweden Officials and Postage Dues, bought at auction earlier this year. This has turned out to be a very interesting lot, containing not only some nice varieties, but a large number of really nice town cancels. The lot has an interesting "history," in that it contains all Swedish stamps, but was assembled by a collector in Canada, then sent to Denmark to be auctioned, and now has ended up with me in the USA. An excellent example of how stamp collecting truly is a Global hobby!

Normally, when I sort "messy lots" like these, I end up with a lot of defective and uninteresting stamps. This group, however, has been "cleaner" than most with a surprising number of good cancels. After picking out many stamps for my own collection, there has still been a lot left over to sell as duplicates... or as simply not fitting in with my areas of interest.

Current new listings include this copy of a 20 öre red "long" official with a nice strike of the fairly rare "VESTRA KARABY" town cancel. Valued at 500:- SEK (about US$72.50) in the Swedish Facit Postal cancel catalogue, this is one of the rarest cancels I've had on eBay in several years. Although stamp collecting may not be thriving in a worldwide sense, the collecting of postal history and regional town cancels in Sweden is going strong. Known to many as "Hembygsfilateli" (literally: home area philately), this is a highly specialized area of Swedish philately, where collectors focus on postal history from their county or region. This may sound relatively simple-- on the surface-- but it can be surprisingly challenging, as many small towns and places of the 1800s are no longer active postal places, and some were in use for very short period of time.

I hope you'll take a moment to check out my eBay stamp store, today!

Stamp Collectors' Alternatives to eBay

There always seems to be a lot of uproar among stamp collectors and dealers over eBay. People seem to eternally be moaning and groaning about how "the big auction site" is gouging sellers with their fees, and buyers are being taken advantage of by being offered low quality and misrepresented material.

I opened my account on eBay in May of 1998, and I grant you that things were a little "different" back then. However...

... back then things moved a lot slower, and even though it was not hard to become "known" as a seller, there simply weren't that many people out there looking. Unsold lots were common. Whether I agree with eBay's fee structure or not, truth remains that I sell more than 95% of the lots I list on eBay, first time around.

I have been looking at "alternative" auction sites for stamp collectors-- places where there is an active buying and selling atmosphere. Frankly, the alternatives are few and far between. Sure, there are a few "free" sites out there, like StampHead but the offerings there are seldom much to be impressed with. The more general alternatives like Yahoo and Bidville rarely have enough stamps listed to make it worth anyone's while.

For me, the only seriously viable eBay "alternative" is Belgian collector supersite Delcampe, which regularly has more stamps listed than eBay-- and generally seems to have created a philatelic online auction niche marketplace for itself.

On the whole, though, it strikes me that the majority of those stamp sellers who complain are mostly bellyaching over not being able to sell common stamps at near full retail... and they get all annoyed with eBay because it costs them money to list every item that just sits there for a couple of years before some sucker comes along and pays the inflated price.

"Shipping and Handling"

I've been using eBay for about 8 years; both as a buyer and a seller. I've also used several other online auction sites to buy and sell stamps. In general, I think pretty highly of online auctions as places that are useful both in building a collection, and in selling duplicate material.

I am sad to say, however, that a lot of stamp collectors are on the border of being cheapskates. I certainly don't begrudge anyone a bargain-- and I certainly enjoy them, myself-- but when someone gets down to the nitty gritty of "arguing" with me about postage it gets under my skin.

When I sell on eBay, I don't charge a "handling" fee. In fact, I charge only $0.60 for domestic postage, which (until very recently) covered the cost of postage for a slightly-over-1oz letter. What's more, I start my lots at $0.99 and don't have a reserve.

Not long ago, someone won a mint LH German East Africa #18 from me-- for the minimum bid of 99 cents. That's a heck of deal, since it catalogues $12.00 in Scott-- and GEA is definitely not an "unpopular" area. "Market value" is probably about $7.00. So this fellow who wins the lot takes it upon himself to "adjust" the postage fee from 60 cents to 37 cents before paying. I guess he thought I was "overcharging."

Let me do the math:

I offer a $12.00 stamp and you get it for 99 cents? I don't begrudge you getting a bargain, but now you want a break on postage?

I got $0.99. But wait, I really didn't. First I had to pay eBay $0.25 to list it. I also paid a $0.05 closing fee. Oh, and you paid with PayPal. That cost another $0.35, plus a percentage. Envelopes and glassines are NOT free-- let's just say they add another $0.10. So by now I have $0.20 left on my $12.00 stamp. Twenty. Cents. And this person thinks I'm "overcharging" on postage?

Of course, there are lots of nice auction buyers out there-- like the friendly fellow from Germany who voluntarily (and unprompted) added 50 cents to his $3.00 payment to help out with the PayPal fees.